Privacy Policy

Langham Partnership is an evangelical, global fellowship pursuing the vision God gave to its founder John Stott.  Our primary mission is to work alongside the Church to strengthen the preaching and teaching of the Word of God.  Our longer-term goal is to see strong and mature churches making an impact on their surrounding cultures.  We want to see the Bible change the Church so that the Church, under God, can change the world.

Langham Partnership UK and Ireland (LPUKI) is part of Langham Partnership International and values everyone who engages with us by whatever means, and we do all we can to protect your privacy and to make sure the personal data you provide us is kept safe and only used for purposes you have agreed to.

This policy explains how we collect data, how we use and store information and what it means for you.

We treat all our supporters in line with our beliefs and we welcome any feedback on any of our actions. Just email us at uk@langham.org

LPUKI’s vision is to see churches in the majority world equipped for mission and growing to maturity in Christ through the ministry of pastors and leaders who believe, teach and live by the Word of God.

We are a registered charity with the Charity Commission for England and Wales (registered number 1092233). Our registered company number is 4235957 and our registered office is: Langham Partnership (UKI), Lancaster Street, Carlisle, CA1 1TF.

We currently operate the following websites; uk.langham.org and www.magnify.org.uk and langhamvr.org

For the purposes of this Policy, ‘us’, ‘we’ and ‘our’ refer to LPUKI.

What information do we collect?

We only collect personal information that is necessary to fulfil our obligations to you, and keep you informed about our activities.

Personal information means any information about an individual from which that person can be identified. This does not include anonymised information.

We may collect, store, and use the following personal information about you:

• personal details (name, title, gender, and date of birth);
• contact details (email address, phone number, and postal address), and contact preferences;
• in the case of donors and supporters; family and spouse/partner details, and relationships with other supporters;
• current interest, engagement, preferences and previous activities with LPUKI such as event registration/attendance, product selections, and purchase of goods or services;
• feedback submitted related to services and products and responses to any appeals and/or surveys we carry out;
• donations made to LPUKI;
• financial information: credit card or other payment information (we only store this for as long as we need to process the payment), bank details, billing and delivery address;
• details of Gift Aid declaration (if applicable to any donation made);
• details provided in correspondence sent or received;
• any other information provided by you to LPUKI;
• images recorded on our CCTV cameras;

images captured on film or photography taken at events and LPUKI events;

We may collect your personal information in a number of different ways;

Direct information

We collect personal information that is provided to us directly by you, each time you deal with us, for example when you:

• provide these through the website or in person;
• sign up as a donor or supporter;
• sign up to our email updates;
• register for any of our events online;
• make a donation;
• complete a survey or provide feedback; or
• communicate with us by phone, email, online or by letter.

Indirect information

We collect information about the services you use and how you use them, for example:

• when you visit our website we collect non-personal data such as IP addresses;
• details of pages visited and files downloaded, see our section on cookies below for more information;
• when you view and interact with our emails, advertisements, and content;
• information about contact you have with us;
• through the use of CCTV in and around our premises for monitoring and security purposes.

Information from third parties

We may also receive information about you from third parties, for example when you:

• donate through third parties such as Stewardship, CAF etc.
• bank payment details, where you have agreed to support LPUKI and have given your consent (and agree to the sharing of your information with us); or
• where you give your information to other 3^rdparties when following our social media channels (subject to your privacy settings on those channels).

You may wish to check their privacy policies to find out more information on how they will process your data.

Information from publicly available sources

In relation to some donors and potential supporters, we may collect publicly available information about you to assist us with our requirements, for example, Companies House, Charities Commission etc.

Sensitive data and special categories of personal data

Under data protection law, certain categories of personal information are recognised as sensitive, including information regarding health, race, religious beliefs, and political opinions (‘special category data’). We only collect such information in limited cases, and where there is a clear reason for doing so. Where you provide the information, we may collect sensitive personal data, including, but not limited to, your religious beliefs, or your physical or mental health.

We will only process your information if we have a legal basis for doing so under current UK data protection law, including;

Where we have your consent to process your information, for example, when:

• you have agreed to receive email updates (including notifications of Langham Live events, Transform magazine, newsletters or fundraising appeals in accordance with your preferences);
• you have made a donation to us and provided us with your personal information.

Where we are required by law to process your information, for example to:

• Make a Gift Aid claim in accordance with government requirements and records retention.

Where processing your information is necessary for our legitimate interests, for example:

• For certain types of marketing, such as email and postal marketing
• When you make a donation, a series of donations, express an interest in our work, or indicate that you may wish to give to our work, we will rely on our legitimate interest in order to collect additional information. This helps us to identify those supporters who would benefit from an initial discussion with us to ensure we use our supporters’ money in the most effective ways.
• Where we combine information we hold about you to better understand your interests and preferences so that we can target communications we send to you in line with this privacy notice;
• Where we conduct analysis and research in relation to our donors and supporters;
• Where we collect and view images recorded on our CCTV cameras; or
• Where we (or a third party) carry out any filming, including interviews, or filming/photography of talks at our events. Where our events are going to be used for filming or photography, we will inform you of this in advance to make you aware so that you can avoid being filmed or photographed.
• We take great care to protect the rights of children and do not use the personal information of anyone under 13 years old in such materials without the explicit consent of their parent or legal guardian. We may, however, use images where children are incidentally pictured (for example, as part of a crowd).

We may use your personal information to:

• Keep you up to date on news and stories about our mission and work;
• Ask for financial and non-financial support, such as prayer;
• Process donations you give us, or to support your giving to us, including Gift Aid;
• Provide information packs, for example, events leaflets or magazines you have requested;
• Provide a personalised service, such as customised website content or personalised emails;
• Keep records of your relationship with us, for example, events you attend, questions you have asked or complaints you have made;
• Classify supporters by location, for example, Scotland, Northern Ireland, England or Wales;
• Analyse the personal information we collect about you and use publicly available information to aid our understanding of our supporters, understand the level of potential donations, profile supporters into categories, and to help provide the right information at the right time to the right supporters;
• Conduct market research to aid our understanding of our supporters and their views, for example, questionnaires sent out to those on our mailing list or online questionnaires;
• Use publicly available information such as newspaper articles, or information you have given permission to other organisations to share such as social media to identify supporters and non-supporters.

Processing your information because it is necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract, for example to:

• Process payment(s);
• Fulfil orders for books and publications, tickets for events, goods or services;

Processing information when applying for a job or volunteering with us

Where you provide personal data and sensitive personal data when applying for a job with us, such as the information on your CV, we will process, store and disclose the personal data we collect to:

• Support the recruitment process;
• Enable you to submit your CV and apply online for jobs
• Answer any questions you may have;
• Use third parties to provide services such as references, qualifications, criminal referencing, checking services, verification of the information you have provided, and health screening.

Where you have given consent to the processing of your data you may withdraw it at any time. You can also change your preferences at any time or object to us processing your data by contacting us by telephone, post or email as shown in the section ‘Your choices and telling us when things change’ below.

How long do we keep your information?

We will keep your personal information only for as long as we consider it necessary to carry out each activity.  We take account of legal obligations and accounting and tax considerations as well as considering what would be reasonable for the charity’s monitoring of income.

Legacy income is an important source of income for our beneficiaries.  We may keep data you provide indefinitely to carry out the administration of legacies and to communicate with the families of those leaving us legacies.

If you have any questions about our data retention please contact us in writing at:

Data Protection Officer
Langham Partnership (UKI)
Lancaster Street
Carlisle
CA1 1TF.

Or email to: uk@langham.org

Where we store your personal information

We use cloud-based systems to process data and therefore data may be processed outside of the European Economic Area (EEA).  We adopt the Information Commissioner’s approved measures and therefore ensure that personal data is held in compliance with European data protection regulations.  We take all reasonable steps to ensure that your data is stored and processed securely in accordance with this policy.  By submitting your personal data you agree to this transfer, storing and processing of your information.

How do we keep your information secure?

We follow strict security procedures in the storage and disclosure of personal information to prevent;

• unauthorised access;
• improper use or disclosure;
• unauthorised modification; and
• accidental loss, damage, and destruction.

We ensure that we have appropriate technical controls in place to protect any personal data you provide.  For example, we ensure that online forms are encrypted and our network is protected and routinely monitored.

We ensure that access to personal data is restricted only to those staff members or volunteers whose job roles require such access and that suitable training is provided for these staff members and volunteers.

We may make use of external companies to collect or process personal data on our behalf.  When we do so, we carry out checks on these companies, put in place contracts to make sure our requirements are clear, and carry out periodic reviews.  When we do use external companies, we remain responsible for the storing and processing of your personal data.

However, we need to remind you that despite all our efforts, the internet cannot be guaranteed to be 100% secure and that you submit data at your own risk.

This notice does not apply to third-party websites you are directed to from our website or online platforms. When you leave our website or platforms, we encourage you to read the privacy statements from external providers.

Credit / debit card security

If you use your debit or credit card to donate to us, whether online, over the phone or by mail, we will process your information securely in accordance with the Payment Card Industry Data Standard.

We do not store your debit or credit card details once your transaction has been completed.  All card details are securely destroyed once your donation or payment has been completed.

We hold bank account details for the purpose of collecting direct debits in accordance with direct debit mandate rules.

When we share your information

In line with our beliefs, we do not share, swap or sell your information with any other charities, third parties or external organisations.

Legal duty

We may need to pass on information if required by law or by a regulatory body.  For example, a Gift Aid audit by the HMRC, or if asked for details by a law enforcement agency.

Our service providers and third parties

Occasionally we may employ agents to carry out tasks on our behalf, such as processing donations.  These agents are bound by contract to protect your data and we remain responsible for their actions.

We may provide third parties with general information about users of our site, but this information is both aggregate and anonymous.  However, we may use IP address information to identify a user if we feel that there are or may be safety and/or security issues or to comply with legal requirements.

What are cookies?

We collect data using cookies.  A cookie is a text file that is sent from our website as soon as you visit the site.  It is stored on your computer’s hard drive and helps us to identify your computer (not you) and collects information in an aggregate, anonymous way.

Cookies may be used to collect information about your visit to our website, for example, traffic data, location data, device information, the date and time of your visit and the pages that you visit.  The use of cookies is an industry standard for most major websites.

Langham Partnership’s use of cookies on our website

To enjoy the LPUKI website to the full, we recommend that you leave cookies turned on.  If you turn off cookies then you may not be able to enter parts of the site.

We may use the cookie data that we collect to:

• Customise the content on our website to help to understand a visitor’s current and future needs;
• Process any requests, applications or transactions you may make;
• Aid internal administration and analysis.

Managing cookies

Most browsers allow you to turn off the cookie function.  To do this you can look at the help function on your browser.

Third-party cookies

LPUKI works with a number of third-party suppliers who set cookies on our website to enable them to provide us with services.  These are mainly used for reporting purposes so we can improve the way we communicate.

We use websites such as YouTube to embed videos and you may be sent cookies from these websites.  We do not control the setting of these cookies, so we suggest you check the third-party website for more information about their cookies and how to manage them.

LPUKI also uses third-party suppliers such as Facebook and Google Analytics and these providers may use cookies.  They may also use tracking pixels, which are commonly found in advertising to track the effectiveness of adverts.

As some of these services may be based outside of the UK and the European Union, they may not fall under the jurisdiction of UK courts.  If you are concerned about this you can change your cookie settings (see above).

Preferences

You can change your preferences on what you receive from us, including marketing and fundraising materials, or how we contact you, by mail, phone or email, at any time.

You can do so by:

Calling us on:   01243 536120

Email us on: uk@langham.org

Write to us at: 

Data Protection Officer,
Langham Partnership (UKI),
Lancaster Street,
Carlisle,
CA1 1TF

Updating your details

We do appreciate it if you keep your details up to date.  You can do so in the same way as updating your preferences (above).

We may use Post Office address search, postcode lists or other available sources to confirm data that you provide us with, where, for example, we are unsure of what you have completed on a form.

We will not use these sources to create data that you have chosen not to provide, for example, if you have left a telephone number blank; nor will we automatically update changes of address.  We will normally only update your address when you tell us it has changed.  However, if you are a regular giver, continuing to give regularly, and items such as Transform are returned to us, we may use external sources to update your address details so that we may keep you informed on how your money has been spent through our news and stories.

Telling us to stop processing

You have the right to ask us to erase your personal data, to ask us to restrict our processing or to object to our processing of your personal data.  You can do so at any time by writing to us at:

Data Protection Officer
Langham Partnership (UKI)
Lancaster Street
Carlisle
CA1 1TF

Your rights

You have certain rights in relation to your personal information. You have the right to:

1. obtain confirmation that we are processing your personal information;
2. access your information (see below our Subject Access Request process);
3. rectification of your personal information if incomplete or inaccurate;
4. erasure in certain circumstances, for example, when you have withdrawn consent to it being processed and we have no other basis for processing it;
5. restrict the processing of your personal information in certain circumstances;
6. object to certain processing including the right to not be subject to automated decision-making and the right to object where we are processing your information on the basis of our legitimate interest; and
7. withdraw consent to the processing of your data (without affecting the lawfulness of processing based on consent before its withdrawal).; and
8. opt out of marketing communications.

Please note that the above rights may not apply in all circumstances, and requests may be refused where legal exceptions apply.

For a more detailed explanation of these rights, please see the Information Commissioner’s guidance.

Subject Access Request

You can request to receive a copy of personal information we hold about you, this is called a Subject Access Request (‘SAR’).

You will need to provide adequate proof of identity, such as a copy of your passport, birth certificate, or driving license, before your request can be processed. We will respond within one month of receipt of your request; please try to be as clear as possible about the information you are seeking, as this will help us respond to your request more efficiently.

If you would like to submit a SAR or exercise any of the other rights referred to above, please contact us by telephone, or by emailing uk@langham.org or writing to the Data Protection Officer, Langham Partnership (UKI), Lancaster Street, Carlisle, CA1 1TF.

Changes to this Policy

This policy was last updated 24^th October 2023.  We may amend this policy from time to time to take account of changes to our processes or changes to data protection or other legislation.  If we make any significant changes to this policy, we will show this clearly on our website and through our publication communication methods, including by email or such as Transform.  By continuing to use our website you will be deemed to have accepted these changes.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.